general questions.

Make sure the power plug is inserted correctly into the power outlet. Che if the AC cord of the TV is plugged in or not. If there’s still no power, please disconnect the plug, and reconnect to the socket after 60 seconds. Turn the power back on.
Make sure the following is connected correctly:
  • adjust the antenna
  • move TV away from any products tat may cause interference
  • autotune the unit again
  • go to another channel
  • make sure everything is connected correctly
  • check if input settings for TV are correct
  • control if audio settings are properly set
  • make sure volume is not muted
  • if earphones are connected, unplug them
  • adjust the volume.
  • check if the batteries are inserted correctly
  • replace batteries if they have been used for a while
  • make sure to point remote control at the TV sensor and try again
  • make sure you are not further than 6 m away from the TV.
  • Remote any obstacles that may be in the way of direct line of sight from remote control to the sensor.
  • Double or phantom images may appear on your TV if there are gigh buildings or mountains close to where you are. You can adjust the image through manual operation: consult instruction of vernier regulation, or adjust the direction of the external antenna.
  • If you use an indoor antenna under certain circumstances signal reception may be more difficult. Adjust the direction of the antenna for optimum reception. If this does not improve reception, you may have to switch to an external antenna.
  • Try increasing the volume.
  • Check if the TV’s sound is on mute or not.
Try adjusting the contrast and brightness.
Check if the antenna at the back of the TV is connected properly.
Electrical appliances such as hair dryers or vacuums, etc. may be interfering with your Tv set. Switch these appliances off.
make sure the plastic bag which came with the remote control is removed. Try using the remote in a shorter distance from the TV. Check if the placement of the batteries is correct, or try using new batteries with the remote control.
Please check if the cable is connected to the VGA port correctly, or if the cable is bent in some places.
Enter the main menu, and adjust the vertical placement to eliminate the vertical line.
Adjust the horizontal placement of the screen to clear any horizontal lines.
Adjust the brightness or contrast in the main menu.
Check if the PC’s display resolution is set to a compatible resolution for the TV.
Make sure you are using a cable of good quality.
Unplug the power cable and wait for 30 seconds. Then reconnect to the socket. If problems still persist, do not attempt to repair the TV by yourself. Kindly contact the service center.

technical questions.

Please have a look to the specification sheet we provide on every product page of our product page.
Please have a look to the downloadable instruction manual we provide on every product page of our product portfolio or go to our download section.

orders on amazon.

You will find the tracking ID in your amazon account. To login to your account, please go to amazon.it. In case there is no tracking ID, please write an email to: amazon@graetzitalia.it
Usually we use on of the following shipping carriers:
  • TNT: for tracking go to https://tnt.it
  • BRT: for tracking go to https://brt.it
Please contact us BEFORE doing ANYTHING. Drop us a line to amazon@graetzitalia.it with complete information of your order: Name Order Number Product Please have a little patience, we will come back to you as soon as possible. Please note that we don’t work during the weekend.

orders on eprice.

You will find the tracking ID in your eprice account. To login to your account, please go to eprice.it. In case there is no tracking ID, please write an email to: info@graetzitalia.it
Usually we use on of the following shipping carriers: TNT: for tracking go to https://tnt.it BRT: for tracking go to https://brt.it
Please contact us BEFORE doing ANYTHING. Drop us a line to amazon@graetzitalia.it with complete information of your order: Name Order Number Product Please have a little patience, we will come back to you as soon as possible. Please note that we don’t work during the weekend.
We provide the tracking ID of your package in the closed area on the ePrice website.

sky.

  1. Turn on the TV.
  2. Press the TV button on the remote control of the Sky decoder.
  3. Press the OK button and the red button simultaneously for about two seconds. To confirm the operation, the red light on the remote control must flash twice.
  4. Enter the four-digit code for the brand of your TV found in the remote control code table.
  5. Check that the remote control of the Sky decoder is correctly programmed by trying, for example, to turn up the volume or change the channel.
Please find some of our models with codes right here: Furthermore you can find the working codes of Sky website: http://www.codicitelecomando.it/codici-telecomando-sky/ Please try all codes, if the first does not work as they are made for different models.
Please kindly use our support form to make sure transmitting all important information to us as we can help you faster: Serial number, e.g. GRA1234567890 Model, e.g. GR32E7000 Your valid contact information

what is…

Our TV have per default Optical Out Connectors as we think they provide a slightly better audio signal than for example the widely used Coaxial Connectors – also if these cables are more resistant. Our TVs have per default Coaxial output connectors. Some models such as our GR55E6000 and our GR32E7000SA have Optical connectors. For We decided to install instead Coaxial Audio because it provides a slightly better audio signal than Optical Out.
MHL (Mobile High Definition Please kindly use our support form to make sure transmitting all important information to us as we can help you faster.
We installed at least one HDMI connector as default as HDMI is state of the art of audio (and video) transmitting. Furthermore you will also find a HDMI connector which is even better for your ears as it plays your high quality audio content is the best possible way.

privacy and data protection.

A smart TV can connect to the internet. That allows you as a user to download and run apps like Chromecast, Netflix, and so on. Intelligent TVs are mainly thought of as an entertainment device used for streaming, gaming etc. Some TVs also have voice recognition. A virtual assistant that helps to switch channels, regulates volume or search programs. And here comes potential risks you should also consider: Smart TVs can be hacked just like a computer. This is why you should update the software when asked for it. Outdated software is an open door for hackers to steal, for example, your watching history. Latest smart TV models do also have a webcam that can be used by spyware to take videos of you in your living room. The most effective way of blocking it: cover the lens with a sticky note. Or just stay for the simpler model without webcam. Please keep in mind: The company providing you with content has the highest interest in tracking your watching history for serving you with advertisements in the future. What can I do to stay safe: make sure the software on your TV is up to date. Furthermore, check that your internet router is secure and protected by a firewall. In case you don’t know how to adjust please reach out to your internet provider. For any other question our technical support team is happy to help you out, just drop us a line to info@graetzitalia.it.

payments.

You can pay with the following cards: Visa, MasterCard, American Express and PayPal and Direct bank transfer.
No, once the order has been made is not possible to modify the payment method. BUT you can cancel the order before delivery and order the products once again ( Shipping Policy).
No, unfortunately graetzitalia.com doesn’t provide Tax-free invoices.
Yes. Card information entered is transmitted in encrypted form using the encryption protocol known as Secure Socket Layer (SSL) to protect your data; you can verify this by clicking on the padlock that appears in the address bar of your browser during the checkout process. For credit card transactions, the security code number (CVV2) on the back of the card is required. You can only see it if you have physical access to the card, and it will not be saved on our website. Additionally, we have anti-fraud systems to detect illegal or improper use of credit cards.
Well, actually yes it is. Unfortunately we can’t package it as a gift but, instead of the invoice where the price is highlighted, we can send a different document valid as a warranty. Please, make sure you have written it in the notes!
No, unfortunately our Web Shop doesn’t recognise payment by “Carta del Docente”.
No, unfortunatley Graetz Italia online shop doesn’t recognise this kind of discount. Anyway Graetz branded TV are all uploaded and registered in the Ministry of Economic Development web page

shipment.

We put great care throughout our packing process to make sure you receive your items in perfect condition. However, damage may occur while the shipment is in transit If you see that the outer box is damaged or has already been opened, please refuse the delivery. It will be automatically returned to our warehouse, and we will refund you for the item(s). If you notice that the contents are damaged or faulty after you already accepted the delivery, please contact us within 14 days from the date of delivery writing an e-mail at info@graetzitalia.it or calling +39 02 21068751.
We understand that’s scary! Please check with your neighbors to see if one of them received the package for you. If you can’t find it, contact us. We will do everything we can to locate your order for you. Of course, if it’s confirmed that your order was lost in transit, we will refund you in full.
Our couriers will generally make up to 3 attempts to deliver your order to the chosen address. Should you not be there, the driver may leave the parcel with your neighbor. We usually give the telephone number you provide us to the courier so that they can contact you before deliveries or in case of any issues. Please, make sure you write in the notes any requirements before placing the order.
Shipment costs vary according to the weight of the TV and the location.
Our couriers deliver between 8 AM and 6 PM between Monday and Friday. All deliveries must be signed for. Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment. Delivery times vary depending on the region of delivery:
  • LOMBARDIA in 2 working days
  • NORTH between 2 and 3 working days
  • CENTRE between 2 and 3 working days
  • SOUTH between 2 and 3 working days
  • ISLANDS between 3 and 5 working days
*We only deliver to Italy (for the moment)